Effective Date: 01/06/2023

This Cancellation Policy outlines the terms and conditions for canceling or rescheduling photography services provided by Lensgraphy (“we,” “us,” or “our”) in accordance with Australian laws and regulations. By booking our services, you acknowledge and agree to the terms set forth in this policy.

1. Cancellation Timeframes:

• Clients may cancel or reschedule their booking without incurring any fees or penalties if the cancellation is made at least 7 days prior to the scheduled event.
• Cancellations made within 7 days of the event may be subject to cancellation fees as outlined below.

2. Cancellation Fees:

• Cancellations made within 7 days of the event are subject to a cancellation fee.
• The cancellation fee will be 20% of the total agreed-upon service fee.
• In the event of a cancellation, any non-refundable expenses or costs incurred by Lensgraphy on behalf of the client, such as travel or accommodation fees, may also be deducted from the refundable amount.

3. Rescheduling:

• Clients may request to reschedule their booking based on availability.
• Rescheduling is subject to the same cancellation timeframes and fees outlined in this policy.
• Lensgraphy  will make reasonable efforts to accommodate rescheduling requests, but we cannot guarantee the availability of alternative dates.

4. Force Majeure:

• In the event of force majeure circumstances beyond the control of Lensgraphy, such as natural disasters, severe weather conditions, or other emergencies, the cancellation and rescheduling policies may be adjusted.
• Lensgraphy will work with the client to find a suitable alternative, which may include rescheduling without incurring any fees or providing a refund of the applicable fees paid.

5. Client Communication:

• Clients must provide written notice of cancellation or rescheduling, including the event details, client name, and contact information.
• The preferred method of communication for cancellation or rescheduling requests is via email at contact.lensgraphy@gmail.com
• Lensgraphy will acknowledge receipt of the cancellation or rescheduling request within 3 business days.

6. Refunds:

• Refunds for cancellations will be processed within 3 business days from the date of the cancellation request.
• Refunds will be issued using the original payment method unless otherwise agreed upon.
• Any applicable cancellation fees, non-refundable expenses, or costs incurred by Lensgraphy will be deducted from the refundable amount.

7. Amendments to the Policy:

• Lensgraphy reserves the right to amend this cancellation policy at any time without prior notice.
• Any changes or updates to the policy will be communicated to clients through our website or via email.

8. Applicable Law and Jurisdiction:

• This cancellation policy shall be governed by and interpreted in accordance with the laws of Australia.
• Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Australia.

9. Severability:

• If any provision of this cancellation policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.