Effective Date: 01/06/2023

This Privacy Policy describes how Lensgraphy (“we,” “us,” or “our”) collects, uses, stores, and protects the personal information of our clients and users in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. Collection of Personal Information:

We may collect the following types of personal information from clients and users:

• Names, contact details (such as email addresses, phone numbers, and postal addresses), and event details (such as event location and date).
• Any additional information voluntarily provided by clients or users that is necessary for providing our event photography services.

We collect personal information through our website, email communication, and direct interaction with our clients and users. We may also collect information automatically through the use of cookies or similar technologies. This information may include IP addresses, browser type, operating system, and other technical information.

2. Use of Personal Information:

We use personal information for the following purposes:

• Confirming and managing event photography bookings.
• Communicating with clients regarding their bookings, inquiries, or any updates related to our services.
• Providing the agreed-upon event photography services, including capturing photos and delivering the final products.
• Internal record keeping, accounting, and administrative purposes.
• Improving our services and ensuring customer satisfaction.

We may also use personal information for direct marketing purposes, such as sending promotional offers or updates about our services. However, we will only do so if the client has provided explicit consent, and clients can opt out of such communications at any time.

3. Disclosure of Personal Information:

We will not sell, rent, or disclose personal information to third parties for their marketing purposes without the client’s consent. However, we may disclose personal information in the following circumstances:

• To third-party service providers that assist us in operating our business and providing our services, subject to strict contractual obligations of confidentiality and security.
• If required by law or when we believe in good faith that disclosure is necessary to protect our rights, comply with legal obligations, or respond to lawful requests from public authorities.

4. Security of Personal Information:

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. We implement appropriate technical and organizational measures, such as encryption, secure storage, access controls, and regular security assessments, to safeguard personal information.

However, please note that no method of data transmission or storage is entirely secure. While we strive to protect personal information, we cannot guarantee its absolute security.

5. Accessing and Updating Personal Information:

Clients and users have the right to access, correct, or update their personal information held by Lensgraphy. If you would like to access, correct, or update your personal information, please contact us using the contact details provided in Section 8 of this Privacy Policy.

6. Retention of Personal Information:

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Once personal information is no longer required, we will take reasonable steps to securely dispose of it or de-identify it, except where retention is necessary to comply with legal obligations or resolve disputes.

7. Transfer of Personal Information:

As of the effective date of this Privacy Policy, we do not transfer personal information outside of Australia.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact us at: contact.lensgraphy@gmail.com

We will endeavor to respond to your inquiries and resolve any concerns in a timely and appropriate manner. Please note that this Privacy Policy is subject to change, and any updates or revisions will be communicated through our website or by other reasonable means. It is advisable to review this Privacy Policy periodically for any changes.

9. Complaints and Dispute Resolution:

If you have a complaint regarding the handling of your personal information or believe that we have breached the Australian Privacy Principles, please contact us using the contact details provided in Section 8. We will investigate and address your complaint promptly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC), the regulatory authority responsible for privacy matters in Australia.

10. Compliance with Laws and Regulations:

We are committed to complying with all applicable privacy laws and regulations, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

11. Children’s Privacy:

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from individuals below this age without parental or guardian consent. If you believe that we have inadvertently collected personal information from a minor without proper consent, please contact us, and we will take appropriate steps to remove the information from our records.

12. Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. The revised Privacy Policy will be effective upon posting on our website. We encourage you to periodically review this Privacy Policy for any updates.

By continuing to use our website or engaging in our services after the changes to the Privacy Policy have been posted, you acknowledge and agree to the updated terms.